Brown Kona Bag
Description
🖤 The Kona Bag (Brown)
The Kona Bag presents a modern, architectural silhouette in classic black faux leather. Its distinctive, structured flare makes a bold, sophisticated statement for day or evening use, offering ample space for essentials like your phone, keys, and wallet.
The bag is secured with a top zipper closure, and features a decorative front strap with a buckle accent.
Features
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Closure: Zipper
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Design: Decorative front strap detail
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Carry Options: Twin top handles and a detachable, adjustable shoulder strap
Specifications
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Material: Faux leather
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Dimensions: 11.8" (W) x 6.69" (H) x 2.36" (D)
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Closure: Zipper
Note
Color may vary slightly due to lighting.
Shipping & Exchange
Replacement Policy 🔄
We only offer replacements if:
- The product received is damaged, defective, or not as described.
- The issue is reported within 24 hours of delivery.
- You provide a clear unboxing video showing the issue from the moment the package is opened.
Once your claim is verified through proper investigation (including photo/video proof), we will:
- Send a replacement (if stock is available).
- If stock is not available, we will offer you the choice to:
- Wait for restocking, or
- Return the product and receive a full refund excluding the shipping charges.
Return Policy (Strictly Limited) 🚫
We generally do not accept returns, except in the case of:
- Wrong product delivered.
- Damaged or defective items with valid proof.
- Product significantly different from what was shown online.
We do not accept returns for:
- Customer changing their mind after delivery.
- Product not meeting personal expectations (e.g., scent, color variation, etc.).
📦 Return Conditions
If a return is approved, the product must be:
- Unused and in original packaging.
- Returned within 5 days of approval.
- Sent via a trackable courier service (customer bears return shipping costs).
💰 Refund Policy
Refunds will only be issued if:
- A return is approved and the product is received back in acceptable condition.
- We are unable to replace a defective or damaged product due to out-of-stock status.
Note: Shipping charges are non-refundable.
📸 Video Proof is Mandatory
To initiate a replacement or refund request, you must provide an unboxing video clearly showing the issue.
Claims without proper video evidence will not be processed.
🕒 Processing Time
Once your request is approved:
- Replacements are dispatched within 5-7 business days.
- Refunds are processed within 7-10 business days after the returned item is received and inspected.