Return & Replacement Policy

At Laversepk, we work hard to ensure every product reaches you in excellent condition. While returns are limited, we do offer replacements or refunds in certain situations. Please review our return and exchange policy below:

 

Replacement Policy 🔄

We only offer replacements if:

  • The product received is damaged, defective, or not as described.

  • The issue is reported within 24 hours of delivery.

  • You provide a clear unboxing video showing the issue from the moment the package is opened.

Once your claim is verified through proper investigation (including photo/video proof), we will:

  • Send a replacement (if stock is available).

  • If stock is not available, we will offer you the choice to:

    • Wait for restocking, or

    • Return the product and receive a full refund excluding the shipping charges.

 

Return Policy (Strictly Limited) 🚫

We generally do not accept returns, except in the case of:

  • Wrong product delivered.

  • Damaged or defective items with valid proof.

  • Product significantly different from what was shown online.

We do not accept returns for:

  • Customer changing their mind after delivery.

  • Product not meeting personal expectations (e.g., scent, color variation, etc.).

 

📦 Return Conditions

If a return is approved, the product must be:

  • Unused and in original packaging.

  • Returned within 5 days of approval.

  • Sent via a trackable courier service (customer bears return shipping costs).

 

💰 Refund Policy

Refunds will only be issued if:

  • A return is approved and the product is received back in acceptable condition.

  • We are unable to replace a defective or damaged product due to out-of-stock status.

Note: Shipping charges are non-refundable.

 

📸 Video Proof is Mandatory

To initiate a replacement or refund request, you must provide an unboxing video clearly showing the issue.

Claims without proper video evidence will not be processed.

 

🕒 Processing Time

Once your request is approved:

  • Replacements are dispatched within 5-7 business days.

  • Refunds are processed within 7-10 business days after the returned item is received and inspected.

 

📩 Need Help?

If you have any concerns or questions regarding your order, feel free to contact us:

📧 laversepk@gmail.com

Thank you for understanding and supporting Laversepk. We aim to be fair and transparent in all our policies to give you the best possible experience.